Refund & Cancellation Policy

1. Free demo

The demo is free. You pay nothing and owe nothing. You are never charged unless you choose a paid plan and complete a payment.

2. Our plans

Please check the website for current prices, current plan limits and any annual pricing we may offer.

3. Cancelling your subscription

• You can cancel at any time from your account settings, or by emailing or messaging our support.
• Cancellation stops future charges. Your plan stays active until the end of the period you have already paid for, and you can keep using it until then.
• After your plan ends, your account moves to read-only mode for 60 days. During that time you can view and export your records, as described in our Terms of Service.
• Cancelling does not delete your data. You can ask us to delete it, as described in our Privacy Policy.

4. When we give refunds

(a) First-payment satisfaction refund

If you are not satisfied with a paid plan, you may ask for a full refund of your first payment within 7 days of paying. This applies once per centre.

(b) Duplicate or incorrect charges

If you were charged twice, charged the wrong amount, or charged after a valid cancellation, we will refund the extra amount in full.

(c) Service not delivered

If you paid for a plan and we were unable to provide the Service to you (for example, we could not activate your account) and we could not fix it within a reasonable time, we will refund the amount for the period affected.

(d) Prolonged outage caused by us

If the Service was unavailable for more than 3 consecutive days in one month because of a fault on our side, we may give a credit or partial refund for the affected period.

(e) Plan changes

• Upgrading: the new plan starts straight away. We will charge the difference pro rata for the rest of your billing period.
• Downgrading: the lower plan starts at your next billing date. We do not refund the difference for the current period. If you have more students or logins than the lower plan allows, you will need to reduce them before the change.

5. When we do not give refunds

Except where the law requires or where section 4 applies, payments for a period you have already started are not refundable. This includes:

• Partly used months, because cancellation takes effect at the end of the paid period.
• Months in which you did not use the Service.
• Charges after the first-payment period, except for the cases in section 4.
• Extra charges you agreed to in advance, such as extra students or additional assisted work, once the work has been done.
• Losses or outcomes outside our control — for example, parents who do not pay, or errors caused by information that you or your team entered.
• Accounts closed because of a serious breach of the Terms of Service, such as misuse or fraud.

This policy does not limit any rights you have as a consumer under applicable Indian law that cannot be excluded.

6. Renewals

Your plan renews at the end of each period at the then-current price, unless you cancel before the renewal date. We will remind you by email or message before an annual renewal. If you forget to cancel and contact us within 48 hours of a renewal charge and have not used the renewed period, we will refund that renewal.

7. Failed or late payments

If a payment fails, we may retry it and ask you to update your payment details. If the payment remains unpaid after 7 days, we may move your account to read-only mode, as described in our Terms of Service. We will not delete your data without notice.

8. How to ask for a refund

1. Email or WhatsApp our support from the contact details on your account.
2. Give your centre name, the registered email or phone number, the date and amount of the payment, and the payment reference or screenshot.
3. Tell us the reason for the request.

We will acknowledge your request within 2 working days and tell you the outcome within 7 working days.

9. How refunds are paid

• Approved refunds are sent to the original payment method (for example, the same UPI ID, bank account or card) whenever possible.
• Processing normally takes about 5–7 working days after we approve it. Your bank or payment app may take extra time to show the money.
• The refund amount includes any GST we charged on that payment.
• We cannot refund to a different account than the one used to pay, unless we can safely confirm that it belongs to you.

Please do not raise a payment dispute with your bank or card provider before contacting us. We will do our best to resolve it quickly, and disputes can delay refunds.

10. Fees paid to your students' centre are not covered

This policy covers only what you pay to coachmanagement. We do not receive, hold or refund the fees that students or parents pay to you. Refunds for those fees are between you and the student or parent.

11. Changes to this policy

We may update this policy. A change applies to payments made after the new version takes effect, and we will tell you in advance if the change is significant. The “last updated” date at the top shows the current version.

12. Contact us

For any refund or cancellation request, message our support via the email or WhatsApp number listed on the website. We are available 9:00 AM – 7:00 PM IST on working days.